About Sirma 
Established in 1992, Sirma is one of the leading IT companies in Bulgaria. Since 2015, the company has been listed on the Bulgarian Stock Exchange.
Sirma specializes in software development across multiple industries, including finance, insurance, healthcare, transportation, logistics, hospitality, retail, and e-government. With a team of 800+ professionals, the company delivers cutting-edge software solutions tailored to address the specific business needs and challenges of our clients. Our projects range from short engagements to multi-year collaborations on turnkey products.
As we believe that our employees are our greatest asset, we provide them with a collaborative environment and full support for their career and personal growth.

About the role 
We are looking for a Technical Hotel Solution Support Specialist to join our dynamic team. The ideal candidate will bridge hotel operations and technology, supporting the integration of the PMS with our customers’ platforms. Drawing on hospitality experience, they will ensure smooth hotel onboarding, accurate data exchange, and effective communication with hotel teams, while developing technical expertise through training.

Your responsibilities
• Monitor the flow of data between the PMS and decision-making systems, ensuring accuracy, consistency, and timely updates for operational and strategic decisions
• Identify, investigate, and resolve integration or system issues, coordinating with hotel staff, vendors, and internal teams
• Ensure that data across connected systems is accurate, complete, and well-maintained to support reporting, forecasting, and analytics
• Work closely with hotel teams and technical colleagues to understand the needs and translate them into actionable items, when needed
• Actively develop technical knowledge and system expertise

Role's requirements
• Demonstrated 2+ years of experience as Application support ( e.g. Python, AWS, Elastic)
• Strong understanding of software applications, databases, and data flows, with experience in monitoring, issue resolution, and data validation
• Proven analytical skills to interpret data, identify trends, and troubleshoot complex issues
• Technical curiosity with interest in programming or scripting (e.g., Python, SQL) to support automation, reporting, and integration enhancements
• Ability to explain technical concepts clearly to non-technical stakeholders and deliver effective user support
• Demonstrated collaboration skills, building productive relationships with business users, technical teams, and vendors to achieve shared goals
• Adaptability and learning agility, with the ability to quickly acquire knowledge in hotel operations, PMS workflows, and hospitality processes
• Excellent communication skills, able to collaborate with cross-functional teams
• Bachelor's degree in related educational area
• Excellent verbal and written English at least B2 level

What we offer  
• Extensive on-the-job training to prepare for the role 
• Personal career path
• Flexible working time 
• Cooperation with top professionals around the globe 
• Regular performance assessment 
• Additional health and dental insurance 
• Additional paid vacation days for students 
• Regular team buildings and office parties 
• Multisport card 
• Game and relax zone 

Why Sirma should be your choice 
• Knowledge sharing 
• Interesting case studies 
• Referral bonus scheme 
• Working with cutting-edge technologies 
• Innovative and dynamic projects 
• Sport events 
• Charity campaigns 
• Fruits at the office 
• Opportunity to work from any Sirma office 
• Large terrace with great view

Apply now! 
We are waiting for your CV! 
There’s a lot going on at Sirma! 
We're looking forward to meeting our next colleague. 😊

We will contact only the candidates selected for further consideration. Confidentiality is guaranteed. We thank all candidates for applying.