About Sirma 
Established in 1992, Sirma is one of the leading IT companies in Bulgaria. Since 2015, the company has been listed on the Bulgarian Stock Exchange.
Sirma specializes in software development across multiple industries, including finance, insurance, healthcare, transportation, logistics, hospitality, retail, and e-government. With a team of 800+ professionals, the company delivers cutting-edge software solutions tailored to address the specific business needs and challenges of our clients. Our projects range from short engagements to multi-year collaborations on turnkey products.
As we believe that our employees are our greatest asset, we provide them with a collaborative environment and full support for their career and personal growth.

About the role 
We are looking for a Hotel Support Specialist to join our dynamic team for a project in the Hospitality industry. The ideal candidate will serve as a bridge between hotel operations and technology, supporting PMS integration with our Customers’ platforms. Ensuring smooth property onboarding, accurate data exchange, and effective communication with hotel teams, while developing technical expertise through training. 

Your responsibilities
• Monitor data flow between PMS and decision-making systems, ensuring accuracy, consistency, and timely updates
• Identify, investigate, and resolve integration/system issues with hotel staff, vendors, and internal teams
• Ensure data across systems is accurate, complete, and maintained for reporting, forecasting, and analytics
• Collaborate with hotel teams and technical staff to understand needs and translate them into actions
• Actively develop technical knowledge and system expertise

Role's requirements
• 2+ years of experience hotel operations, with a good understanding of PMS usage and integrations with external systems
• Experience in hotel operations, front office, reservations, and other core hotel processes
• In-depth knowledge of Oracle Opera PMS or similar
• Committed to supporting hotel teams and ensuring their issues are resolved promptly
• Able to understand operational challenges, spot data/system patterns, and contribute to effective solutions
• Exposure to system integrations, data management, or hospitality tech is a plus (not required)
• Comfortable analyzing data, identifying trends/discrepancies, and applying solutions
• Eager to learn new systems, processes, and with a proactive mindset
• Excellent communication skills, able to collaborate with cross-functional teams
• Bachelor's degree in related educational area
• Excellent verbal and written English at least B2 level

What we offer 
• Extensive on-the-job training to prepare for the role
• Personal career path 
• Flexible working time 
• Cooperation with top professionals around the globe 
• Regular performance assessment 
• Additional health and dental insurance 
• Additional paid vacation days for students 
• Regular team buildings and office parties 
• Multisport card 
• Game and relax zone 

Why Sirma should be your choice 
• Knowledge sharing 
• Interesting case studies 
• Referral bonus scheme 
• Working with cutting-edge technologies 
• Innovative and dynamic projects 
• Sport events 
• Charity campaigns 
• Fruits at the office 
• Opportunity to work from any Sirma office 
• Large terrace with great view

Apply now! 
We are waiting for your CV! 
There’s a lot going on at Sirma! 
We're looking forward to meeting our next colleague. 😊

We will contact only the candidates selected for further consideration. Confidentiality is guaranteed. We thank all candidates for applying.