About Sirma 
Established in 1992, Sirma is one of the leading IT companies in Bulgaria. Since 2015, the company has been listed on the Bulgarian Stock Exchange.
Sirma specializes in software development across multiple industries, including finance, insurance, healthcare, transportation, logistics, hospitality, retail, and e-government. With a team of 800+ professionals, the company delivers cutting-edge software solutions tailored to address the specific business needs and challenges of our clients. Our projects range from short engagements to multi-year collaborations on turnkey products.
As we believe that our employees are our greatest asset, we provide them with a collaborative environment and full support for their career and personal growth.

About the role 
We are seeking an IT Support Specialist (1st / 2nd Line - Systems & Networks) to provide day-to-day technical support to internal company end users. The role involves working with Active Directory, Windows and Linux systems, and network infrastructure, including firewalls and VPN solutions.
This position is well suited for a hands-on support professional who enjoys troubleshooting, working directly with users, and growing towards systems and network administration.

Your responsibilities 
• Provide 1st and 2nd line technical support to end users (hardware, software, OS, peripherals)
• User account management in Active Directory - users, groups, access rights, basic GPO tasks
• Installation, Support and maintenance of Windows and Linux workstations and servers
• Basic configuration and troubleshooting of network devices (switches, routers, Wi-Fi)
• Assist in the administration of firewalls - rule changes, VPN support, basic diagnostics
• Troubleshoot connectivity, authentication, and performance issues
• Escalate complex incidents to senior engineers and follow up on resolution
• Document incidents, configurations, and standard procedures
• Follow internal IT and information security policies

Role's requirements 
• 2+ years of experience in IT support (1st / 2nd line) or a similar technical role
• Working knowledge of Active Directory and Windows environments
• Basic to intermediate understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs)
• Experience with Windows 10/11 and Windows Server; basic Linux knowledge is a plus
• Strong troubleshooting and problem-solving skills
• Good communication skills and a customer-oriented mindset
• A proactive mindset and ability to work both independently and as part of a team
• Fluent spoken and written English
• Bachelor’s degree in Computer Science or a related degree

Advantages 
• Exposure to firewall platforms (FortiGate, Palo Alto, pfSense, Cisco, etc.)
• Experience with VPN technologies (IPsec, SSL VPN)
• Familiarity with Microsoft 365 / Entra ID (Azure AD)
• Experience with ticketing and monitoring systems
• Technical certifications (Microsoft, Cisco, Fortinet, etc.)

What we offer 
• Personal career path 
• Individual or team professional training 
• Flexible working time 
• Cooperation with top professionals around the globe 
• Regular performance assessment 
• Additional health and dental insurance 
• Additional paid vacation days for students 
• Regular team buildings and office parties 
• Private parking zone 
• Multisport card 
• Game and relax zone 

Why Sirma should be your choice 
• Knowledge sharing 
• Interesting case studies 
• Referral bonus scheme 
• Working with cutting-edge technologies 
• Innovative and dynamic projects 
• Sport events 
• Charity campaigns 
• Fruits at the office 
• Opportunity to work from any Sirma office 
• Large terrace with great view

Apply now! 
We are waiting for your CV! 
There’s a lot going on at Sirma! 
We're looking forward to meeting our next colleague. 😊

We will contact only the candidates selected for further consideration. Confidentiality is guaranteed. We thank all candidates for applying.